Customer Support
Last updated · October 2, 2026
We're here to help. ROOST is currently in a pre-launch phase, so support availability may be limited while we build the full member platform and future Detroit clubhouse. We respond to inquiries as quickly as we can, in the order received.
How to Reach Us
The fastest way to reach the ROOST team is through our Contact page. For membership verification, we may also ask you to send a direct message to our official Instagram account, @roost.ccr, with your application number.
What We Can Help With
- Membership application status and next steps
- Account access and login issues
- Questions about fees, dues, and payments
- RSVP and waitlist inquiries
- Event and experience questions
- Partner and collaboration inquiries
- Reporting a community or conduct concern
Before You Reach Out
Please review our Terms of Service and Privacy Policy. Many common questions — including our no-refund policy and pre-launch status — are answered there.
Fees & Refunds
All application fees and payments are non-refundable. If you believe a charge is incorrect, please contact us with the details and we will review it. Disputes are handled as described in our Terms of Service.
Response Times
During pre-launch, expect a response within a few business days. Once the platform is fully live, we aim to respond within one to two business days for most inquiries.
Accessibility
We're committed to making ROOST welcoming and usable. If you encounter an accessibility issue, please let us know through the Contact page and we'll work to address it.
Detroit · Michigan · Good People. Brighter Things.